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Terms of Service

Last updated: April 1, 2026

1. The Service

By creating an account and using SpyGlow ("the Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

SpyGlow is an AI-powered competitive intelligence platform. The Service includes automated competitor monitoring, AI-driven change analysis, battle card generation, content gap detection, keyword research, SEO intelligence, AI visibility tracking, content generation, and an AI chat assistant called AskGlow.

SpyGlow uses specialized AI agents to perform these tasks on your behalf, including monitoring public competitor websites, analyzing changes, and generating strategic insights.

2. Eligibility

You must be at least 18 years old to use SpyGlow. By using the Service, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.

3. Your Account

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activity that occurs under your account.
  • You must provide accurate and complete registration information.
  • You must notify us promptly if you suspect unauthorized access to your account.

4. Agent Authority & Acceptable Use

When you configure SpyGlow to monitor websites or analyze competitors, the AI agents act on your instructions. You agree that:

  • You have the right to access and monitor the public websites you target.
  • You will not use the Service to harvest personal data (PII) or violate the terms of service of target websites.
  • You will not attempt to reverse-engineer the AI agents or the platform.
  • You will not use the Service for illegal activities, harassment, or any purpose that violates applicable law.
  • You will not overwhelm target servers with excessive request frequencies outside of SpyGlow's standard monitoring cadence.
  • You are responsible for the actions performed by AI agents under your account.

5. AI-Generated Content

SpyGlow uses Large Language Models (LLMs) to analyze data and generate insights. While highly capable, AI can occasionally produce inaccurate, incomplete, or misleading information.

SpyGlow provides intelligence, not professional advice. You should independently verify critical data points before making significant business, financial, or legal decisions based on AI-generated output.

If you use SpyGlow's content generation features to create and publish content, you are solely responsible for reviewing and ensuring the accuracy, legality, and appropriateness of that content before publication.

6. Data Ownership

  • Your data: You retain ownership of all data you provide to SpyGlow (competitor URLs, company information, queries). You also retain ownership of AI-generated insights, reports, and battle cards created for your account.
  • Our platform: We retain ownership of the SpyGlow platform, its AI agents, algorithms, models, and underlying technology.
  • License to us: You grant SpyGlow a limited license to process your data solely for the purpose of delivering the Service. We do not use your data to train public AI models.

7. Pricing & Plans

SpyGlow offers a free plan and multiple paid plans (Pro, Growth, Teams) billed on a monthly or annual cycle.

  • The free plan provides permanent access with usage limits. No credit card is required.
  • Each plan includes specific limits on competitors, monitored pages, domains, and AI usage. A domain refers to a website you own that you connect for SEO tracking and intelligence.
  • The Teams plan includes a base number of seats. Additional seats may be purchased at a per-seat fee as listed on the pricing page.
  • Plan details and pricing are listed on our pricing page and may be updated from time to time.
  • Upgrading or downgrading your plan takes effect immediately. Downgrading to the free plan applies free-tier limits immediately.

8. Payments & Cancellation

  • Payments are processed securely through our payment provider (Dodo Payments).
  • You may cancel your subscription at any time from your dashboard.
  • Upon cancellation, you retain access until the end of your current billing period.
  • For annual subscriptions, cancellation stops renewal at the end of the annual term. No refunds are issued for the unused portion of an annual billing period.
  • No refunds are issued for partial billing periods.
  • If a payment processing error prevents your plan from being activated correctly, contact support and we will resolve it promptly.

9. Service Availability

We aim for high availability but cannot guarantee uninterrupted service. Downtime may occur due to:

  • Scheduled maintenance
  • Upstream provider outages (AI providers, database hosting, etc.)
  • Unforeseen technical issues

We will make reasonable efforts to notify users of planned maintenance in advance.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • SpyGlow is provided "as is" and "as available" without warranties of any kind, express or implied.
  • We do not warrant the accuracy, completeness, or reliability of any AI-generated content.
  • Our total liability for any claims arising from or related to the Service shall not exceed the total fees you paid to SpyGlow in the 12 months preceding the claim.
  • We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or business losses.

11. Indemnification

You agree to indemnify and hold SpyGlow harmless from any claims, damages, or expenses arising from:

  • Your use of the Service in violation of these Terms
  • Your violation of any applicable law or third-party rights
  • Content you provide or actions taken by AI agents under your account

12. Termination

  • You may terminate your account at any time by canceling your subscription and requesting account deletion.
  • We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or fail to pay applicable fees.
  • Upon termination, your access to the Service will cease. Your data will be deleted within 30 days of account termination, except where retention is required by law.

13. Changes to Terms

We may update these Terms as the Service evolves. We will notify you of material changes via email or in-app notification. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Dispute Resolution

If a dispute arises, you agree to first contact us at Click to show email and attempt to resolve it informally for at least 30 days before pursuing formal proceedings.

Any disputes that cannot be resolved informally shall be settled through binding individual arbitration. You agree to waive any right to participate in class action lawsuits or class-wide arbitration against SpyGlow.

15. Governing Law

These Terms shall be governed by applicable law. As SpyGlow is an early-stage company, the specific governing jurisdiction will be updated here once formal incorporation is complete.

16. Contact

Questions about these Terms? Email Click to show email.